This Refund and Cancellation Policy applies to all purchases made on LaxIT, including individual course purchases, combo bundles, and monthly/yearly all-access subscriptions, paid for through our payment gateway partner, CCAvenue.

1. All Sales Are Final

LaxIT provides digital educational content and services - video lessons, live classes, combo bundles, subscription access, and the CodeXpress coding IDE - that are delivered/activated electronically and immediately upon successful payment. Because access is granted instantly and the content can be viewed, downloaded in effect (via viewing), or consumed right away, all purchases are non-refundable and non-cancellable once payment has been successfully processed, regardless of how much of the course, combo, or subscription period you actually use.

This means:

• We do not offer refunds for change of mind, lack of time to complete a course, dissatisfaction with content style or pace, or any other discretionary reason.
• Subscriptions (monthly/yearly) cannot be cancelled mid-cycle for a partial or prorated refund. Access simply continues until the end of the paid period and does not auto-renew unless you purchase again.
• Course and combo access purchased for a fixed duration (e.g. 1, 3, 6, 12 months, or full/lifetime) runs for that full duration from the date of purchase and is not shortened, paused, transferred, or refunded at your request.

2. Limited Exception: Payment Errors

The only circumstances in which LaxIT will review a payment for correction are genuine payment-processing errors, specifically:

• Duplicate charge - you were charged more than once for the same single order due to a technical or gateway error.
• Charged but no access granted - payment was successfully deducted from your account/card, but LaxIT failed to activate the corresponding course, combo, or subscription access due to a technical fault on our end.

In either case, contact admin@lax-it.in within 7 days of the transaction with your order ID/payment reference and a description of the issue. We will verify the transaction with CCAvenue and, once confirmed, either grant the access you paid for or reverse the duplicate/erroneous charge to your original payment method. This exception exists solely to correct genuine processing errors and is not a general right to cancel or request a refund for any other reason.

3. Failed or Incomplete Transactions

If a payment attempt fails, is declined, or does not complete, no amount is charged and no further action is needed. If your bank/card statement shows a deduction for a transaction that failed on LaxIT's side, this falls under the payment-error exception above - contact us with your details and we will investigate with CCAvenue.

4. How Approved Refunds Are Processed

Where a refund is approved under Section 2, it will be issued to the original payment method used for the transaction, via CCAvenue, and may take 7-14 business days to reflect depending on your bank or payment provider's processing times. LaxIT does not issue refunds in cash or to a different account/method.

5. Account Termination for Policy Violation

If your account is suspended or terminated for violating our Terms and Conditions (for example, sharing access credentials, fraudulent payment, or abusive conduct), no refund will be issued for the remaining course, combo, or subscription period.

6. Changes to This Policy

LaxIT may update this Refund and Cancellation Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and apply to purchases made after the update.

7. Contact

For any billing or payment issue covered by Section 2, contact us at admin@lax-it.in or via our Contact page, with your order ID and transaction details.